Find K-W Sewing Machines at Frederick Mall in Kitchener
For all the supplies you need for your sewing project and the finest in sewing machines and repair services, come to K-W Sewing Machines at Frederick Mall in Kitchener. Enter the mall at the entrance closest to Valu-Mart® to find our store.
Store Hours & COVID-19 Policies
In alignment with provincial regulations, we will be open for curbside pick-up only as of April 8th.
We are happy to support you over the phone and offer curbside pick-up. Our hours are Monday to Friday, 9:30 a.m. - 5:00 p.m. and Saturday, 9:30 a.m. to 4:30 p.m.
Please call us at 519-884-6981 or email us at firstname.lastname@example.org to place your order
We will accept payment via e-transfer, Visa, or MasterCard (credit card purchases will only be accepted for orders under $200)
We will bring your prepaid purchase out to your vehicle at the mall entrance beside Valu-Mart
Call us when you arrive at the mall entrance, and we will place your items into your trunk while practicing physical distancing
If you need support following your purchase, we will provide it by phone or email
We do not offer refunds. However, we want all of our customers to be happy with their purchases, so exchanges may be offered at the discretion of store management. Machine exchanges should be done as soon as possible, within 10 days of purchase. All machines brought in for exchange are subject to inspection before an exchange will be honoured. Most other unopened, unused items may be exchanged or returned for store credit within 14 days. Some machine parts are final sale and may not be returned. Contact us for more information.
Before contacting us, you may want to check out our FAQ page. If you still have a question, please fill out this form and we will get back to you as soon as possible. If you require immediate assistance, please call us at 519-884-6981.