Find K-W Sewing Machines at Frederick Mall in Kitchener
For all the supplies you need for your sewing project and the finest in sewing machines and repair services, come to K-W Sewing Machines at Frederick Mall in Kitchener. Enter the mall at the entrance closest to Valu-Mart® to find our store.
Store Hours & COVID-19 Policies
We are now operating behind closed doors to prevent the spread of COVID-19 in our community.
Phone service is available Monday to Saturday, 9:30 a.m. - 4:00 p.m. until further notice.
If you would like to make a purchase, we are happy to support you over the phone and offer curbside pick-up:
Call us at 519-884-6981 to place an order
Stay in your vehicle and call us when you arrive (at the mall entrance beside Valu-Mart)
We will bring your prepaid purchase out to your vehicle and place it directly in your trunk
We will be practicing social distancing, so we will not come within six feet of you for any reason
If you need support following your purchase, we will provide it by phone or email
We do not offer refunds. However, we want all of our customers to be happy with their purchases, so exchanges may be offered at the discretion of store management. Machine exchanges should be done as soon as possible, within 10 days of purchase. All machines brought in for exchange are subject to inspection before an exchange will be honoured. Most other unopened, unused items may be exchanged or returned for store credit within 14 days. Some machine parts are final sale and may not be returned. Contact us for more information.
Before contacting us, you may want to check out our FAQ page. If you still have a question, please fill out this form and we will get back to you as soon as possible. If you require immediate assistance, please call us at 519-884-6981.